Please disregard my previous email, I have already figured it out

Friday, July 15, 2011

Whenever you encounter something new, like a new website or any piece of software or hardware, it always takes some time to get used to it, and to get your head around it.

As Getsocio is a quite powerful and flexible system, there is a lot to learn about it. When you start doing things for the first time, like posting a deal, customizing visuals, or configuring domain name, chances are you will get stuck at some step.

The first urge for many people when stuck is to ask for help. And we are always ready to help and our support team answers lots of questions every day, though it may take a few hours for your question to get answered.

But certain people cannot just wait. When stuck they start trying harder, explore various options, look for the answer themselves, and quite often they come to their "Aha!" moment only a few minutes later.

And we admire those people! More power to them! As we put a lot of effort to make Getsocio an easy to use self-service platform, we strive to make things easy to figure out. There is a very detailed user guide. And for complex tasks, like configuring domain name or setting up Facebook application, we provide detailed step-by-step guides.

So if you get stuck – don't panic! Take a look around and most probably you will find a few hints, and after some trial and error you will get what you want. Sure you can ask a question and get help, but it feels much better when you figure it out yourself.